Last Updated: January 16th, 2020
THIS PURCHASING AGREEMENT (“Agreement”) is made by and between Krown Group LLC DBA Tixster, a Tennessee corporation, with a principal place of business at 6339 Charlotte Pike #670, Nashville, TN 37209 (“Company,” “Tixster,” “We,” “Us,” or “Our”), and you, a person, organization or other entity (“You,” “Your, ” “Purchaser,” “Buyer,” or “Holder”). Tixster is in the business of providing reservations, tickets, memberships, certificates, admissions, and/or confirmations that allow You attendance at, access to, or participation in, events, venues and other activities (each, an “Event”). Each ticket that You purchase is a limited license to attend a particular Event, and is subject to the additional terms and/or restrictions that may be set forth on that ticket. The parties, intending to be legally bound, hereby agree as follows:
- OUR SERVICES AND RESPONSIBILITIES
Tixster provides the following services: (i) displaying and listing Events as submitted by the Event organizer, promoter, producer, presenter, or manager (collectively “EVA”); (ii) accepting and processing Your on-line orders for tickets to the Event that You wish to attend; and (iii) providing You with a confirmation number for Your transaction. For some Events, the EVA has authorized Us to accept and process Your payment for Your ticket purchase;for other Events, you are required to pay the EVA directly for Your ticket and may be directed away from the Gotixster.com website to make payment through the EVA’s PayPal account, through a third-party payment application such as Authorize.net or via cash or check. The payment method for each Event is specified in the Event listing on the Site. WHERE YOU PAY THE EVA AND DO NOT PAY ON TIXSTER DIRECTLY , WE DO NOT RECEIVE YOUR TICKET PURCHASE FUNDS AND HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY REFUNDS.
- PRICING AND AVAILABILITY
The EVA, in its sole discretion, determines factors such as ticket pricing, availability, availability of individual refunds where an event has not been canceled, and seating locations. Tickets may be sold exclusively through Us or in combination with other inventories from companies not associated with Us. Tixster exerts no control or authority over the EVA, ticket prices, availability, seating locations, individual refunds, or any other companies which may be selling tickets to the Events listed on Our website.
- PAYMENT AND SERVICE CHARGES; TIXSTER FEE SCHEDULE POSTED ONLINE
Where you pay for tickets through Tixster, We accept several methods of payment, including but not limited to: Visa, MasterCard, Discover/Novus, American Express and such other payment methods as are permitted by an EVA. Any tickets purchased on Our website applications are subject to a per-ticket service charge, as shown prior to the time of Your ticket purchase, and, if You pay for Your tickets through Tixster, We charge a payment processing fee and, if applicable, a refund processing fee, both of which are generally 3.0% of the discounted face value of the tickets (such per-ticket service charge, payment processing and refund fees collectively, “Fees”). Regardless of whether You pay for Your ticket through Tixster or directly to the EVA, any refund of Fees is the sole responsibility of the EVA.
Where a refund of Your ticket price is authorized, Our Fees will be deducted from the refund amount and will not be refunded to You (unless the EVA chooses to authorize and pay for a refund of Our Fees, in which case Fees will be refunded to You upon payment from EVA to Tixster of the applicable Fees). Tixster’s current Fee schedule can be found at the following link https://www.gotixster/pricing, which schedule (as it is updated from time to time) is hereby incorporated and made part of this Agreement by reference. YOU SHOULD REVIEW THIS LINK PERIODICALLY TO FAMILIARIZE YOURSELF WITH OUR CURRENT FEE SCHEDULE, AS THE FEE SCHEDULE CHANGES FROM TIME TO TIME. Your order will be processed after Your billing address has been verified. You will receive confirmation that Your order was processed successfully via email shortly after the transaction is completed.
You represent and warrant that any credit or debit card or other billing information that You provide to Tixster is valid and accurate in all respects, and that, if any such information You have on file with us changes, You will immediately update Your information with valid and accurate information before requesting any additional transactions or incurring additional charges through Tixster. By providing payment card or other financial or payment account information to Tixster, You hereby authorize Us to charge or debit your payment card or other account for the face value of any tickets You purchase, as well as any Fees or other charges (such as taxes) that may be due in connection with any transactions you request through Tixster. In the event that Tixster suffers a chargeback or any other monetary loss because of invalid financial or payment account information provided by You, or because of any other act or omission by You in violation of this Agreement or the TOS, Tixster shall be entitled to recover from You, in addition to any amounts otherwise owing, its reasonable costs of collection, including, without limitation, collection agency fees, reasonable attorneys’ fees, and court costs.
- TICKET LIMIT
You will be limited to a certain number of tickets for each Event. The Event listing will contain the maximum number of tickets available to each purchaser, and this number will be verified for each transaction. This policy is intended to discourage other purchasers from engaging in unfair trade practices. If We learn that You are purchasing more than the pre-determined number of tickets for an Event and engaging in practices that We, in Our sole discretion, determine to be unfair, We will terminate Your account and cancel Your ticket purchase without prior notice to You.
- NO REFUNDS OR EXCHANGES FOR EVENT RESTRICTIONS OR LOST OR STOLEN TICKETS
Before purchasing Your tickets, it is Your responsibility to carefully review all aspects of the Event, Event restrictions, if any (see the paragraph titled “Event Restrictions” for more information), dates, pricing, charges, and seat selection. Except as specifically stated in the paragraph titled “Canceled or Rescheduled Events,” We will NOT issue any refunds or exchanges because You failed to review this information and We will not issue any refunds for any lost, stolen, destroyed, or damaged tickets, or as under any other circumstances except in the limited cases explicitly described in this Agreement. As previously stated, even if a refund is issued by Tixster, Our Fees will be deducted from the refund amount.
- ORDER CONFIRMATION AND BILLING INFORMATION VERIFICATION; NO RESPONSIBILITY FOR PAYMENTS TO EVA OR THROUGH THIRD-PARTY PAYMENT APPLICATION.
If You do not receive an email confirmation of Your purchase after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is Your responsibility to confirm with Us whether or not Your order has been placed by contacting Our customer support at the address provided below or emailing us at email@example.com. Only You may be aware of any problems that may occur during the purchase process. Tixster will not be responsible for such losses (whether monetary or otherwise). Orders are processed only after the relevant billing information has been verified.
Also, where You do not pay for Your ticket through Tixster (i.e., You pay through the EVA directly through the EVA’s PayPal account, through another third-party payment application or in cash or check), Tixster has no responsibility for or control over the security or effectiveness of the payment method. These third-party party applications may experience errors and interruptions and may not be totally secure, and, therefore, You use them entirely at Your own risk. Tixster does not provide, recommend or endorse any third-party payment application.
- TICKET DELIVERY
If the Event offers electronic ticket delivery, You will be able to print Your tickets after Your order is processed. These tickets contain a unique bar code that corresponds to Your order and must be brought with You to the Event. Some Events will require a physical ticket. These tickets will either be shipped to You from Us or from the venue where the Event will be held. Some Events will require You to proceed to the call window to obtain Your tickets prior to entry. Other Events will allow You to be admitted directly. All of this information will be displayed on the Event listing, so please read and review the Event listing carefully.
- EVENT ADMITTANCE
You understand that You must bring printed tickets and/or the confirmation information with You to the Event. Additionally, while not all Events require identification, on some occasions, government-issued identification will be required by the EVA. For this reason, We recommend that You bring a valid and current government-issued photo identification (“ID”) with You to the Event. When arriving at an Event, there will only be one entry per ticket. If there are multiple parties attempting to enter using the same ticket, only the first party that arrived with the ticket will be admitted.
- EVENT RESTRICTIONS
Some Events listed on Our website may have certain restrictions. For example, some Events will only admit people over twenty-one (21) years of age or must have a certain affiliation, such as being a student at a particular educational institution. It is Your responsibility to determine if a particular Event restriction applies to You (and Your party, if applicable) and to fulfill all criteria in order to gain admittance. No refunds will be given if You are declined entry to an Event due to a restriction.
- CANCELLED OR RESCHEDULED EVENTS
Occasionally, an Event is cancelled or postponed by the EVA due to weather or other unforeseen circumstances. In certain instances, We may also cancel an Event due to problems with the EVA or the Event listing. If an Event is cancelled, We may post a notice of cancellation on Our Website under the Event listing promptly after We receive notice of the cancellation or otherwise attempt to notify You. If this happens, and if You have paid Tixster directly for Your ticket, We will issue a refund as quickly as possible after We have notice of the cancellation. If You learn that an Event is cancelled, moved, or rescheduled, please contact Us at Our customer support address set forth below for information on receiving a refund. Please include Your name, the Event, and Your confirmation number. PLEASE NOTE THAT, AS STATED ABOVE, IF YOU HAVE PAID THE EVA FOR YOUR TICKET (AND NOT TIXSTER), TIXSTER HAS NO RESPONSIBILITY OR LIABILITY FOR, OR CONTROL OVER, THE ISSUANCE OF ANY REFUND.
Where you have paid for Your ticket through Tixster, any refunds issued to You will be provided ONLY AFTER Our receipt of payment of the refunded amount from the EVA. Any refund issued by Tixster will be applied to the credit or debit card or other payment account You used to purchase Your ticket; Tixster shall not be responsible if you fail to receive Your refund because your account information on file with Tixster is no longer valid or up-to-date. Any refunds of Tixster’s Fees are the sole responsibility of the EVA and will not be included in a refund from Us unless the EVA has previously reimbursed Tixster for the refund of the applicable Fees. Tixster does not assume responsibility to make refunds to any person other than the person who ordered the tickets as shown by Our records, regardless of whether or not the tickets purchased by You have been transferred in accordance with this Agreement.
If an EVA permits it, Tickets purchased by You may be transferred to other parties. If you are purchasing tickets for Yourself and on behalf of other parties, You, as the primary ticket holder, may resell or transfer these tickets to the other parties. When arriving at an event, there will only be one entry provided per ticket. If there are multiple parties attempting to enter using the same ticket, only the first party that arrived with the ticket will be admitted. It is Your sole responsibility to comply with any applicable federal, state, or local laws that relate to the resale, transfer, or other disposition (including so-called “scalping”) of tickets. You are solely responsible, as well, for ensuring that any transferees of Your tickets are eligible to attend the Event and comply with any applicable restrictions for the Event (e.g., age restrictions). Neither this Agreement nor the TOS is intended to create any third-party beneficiary rights for transferees of tickets, and You agree to indemnify, defend and hold Tixster, its affiliates, and its and their respective officers, directors, shareholders, members, managers, employees, customers, suppliers, contractors, agents and representatives harmless from and against any and all claims, suits, complaints, actions, demands, proceedings, damages, losses, liabilities, costs and expenses incurred, suffered, brought, claimed, made or alleged by or on behalf of any transferees of tickets, as well as any and all attorneys’ fees and other costs or expenses incurred by Tixster or any of the other indemnified parties in connection therewith. For tickets for Events sold by Tixster, tickets purchased from any party other than Tixster carry a great risk of being fraudulent.
- LIMITATION OF LIABILITY
YOU UNDERSTAND AND ACKNOWLEDGE THAT TIXSTER IS A PROVIDER OF TICKETING SERVICES ONLY, IS NOT AN ORGANIZER OR OTHER PROMOTER OF ANY EVENT LISTED ON OUR WEBSITE, AND HAS NO RESPONSIBILITY FOR OR CONTROL OVER THE CONDUCT OF THE EVENT (OR THE OPERATION, MANAGEMENT OR CONDITION OF THE VENUE IN WHICH THE EVENT IS HELD). YOU ASSUME ALL RISKS, LOSSES AND LIABILITIES INCIDENTAL OR RELATED TO THE EVENT FOR WHICH A TICKET IS ISSUED, WHETHER BEFORE, DURING OR AFTER SUCH EVENT, AND YOU WAIVE ANY CLAIMS FOR PERSONAL INJURY, DEATH, PROPERTY LOSS OR ANY OTHER DAMAGE AGAINST TIXSTER ARISING OUT OF OR IN ANY WAY RELATING TO SUCH EVENT.
- TICKET RESTRICTIONS
EVAs reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct is deemed disorderly, who uses vulgar or abusive language or who fails to comply with the EVAs rules, including any requirement that persons not record or transmit any picture or reproduction of the Event. You and Your belongings may be searched on entry to an Event. Breach of terms or rules will terminate Your license to attend the Event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
- INDEPENDENT CONTRACTORS
Tixster and You are and shall be independent contractors and neither party by virtue of this Agreement shall have any right, power, or authority to act or create any obligation, express or implied, on behalf of the other.
- CUSTOMER SUPPORT
Tixster will provide technical and other customer support to You should You have any questions or difficulties which may arise in connection with Your use of Our website. You can access support at https://www.gotixster.com/support. We attempt to answer Your questions in a timely manner, but make no guarantees that We will respond to Your inquiry by a particular time.